The Customer Service Representative interacts with customers to provide information in response to inquiries about products, services, scheduling and to handle and resolve customer issues. Daily activities will include timely and accurate processing of customer installations, date revisions, service orders,confirmations and requesting customer purchase orders.
Performs all duties required in the planning and scheduling of Cascade shower and bath products.
Capable of handling multiple customers as assigned.
Works within company guidelines and processes to consistently meet customer installation and service requirements with sense of urgency and accuracy to including but not limited to:
Timely calls to customers to confirm schedule dates and assess builder readiness.
Thorough follow up on all installation and service schedules.
Effectively communicates daily with customers by phone, fax, and e-mail.
Responds quickly to customer inquiries in all areas of installation and service scheduling.
Maintains rapport and good working relationships with appropriate customer personnel.
Requests customer purchase orders for charges incurred by the customer.
Resolves customer issues by researching problems and providing solutions. Escalates to management when necessary.
Maintains a positive and team focused relationship with co-workers and members of other departments.
Maintains a clean, efficient work space.
High School diploma or equivalent.
CERTIFICATES, LICENSES OR REGISTRATIONS – none.
A minimum of 2 years of related experience or a combination of education and experience that demonstrates the knowledge and ability to perform the work.
SKILLS & KNOWLEDGE
Ability to effectively communicate with outside departments,customers, superintendents, and builders.
Ability to consistently meet project deadlines.
Strong organizational skills with the ability to handle multiple conflicting priorities.
Ability to multitask and work in a fast paced environment.
Proficiency in Microsoft Office.
Strong data entry skills.
Strong verbal and written communication skills with the ability to work with people with varying backgrounds and levels of knowledge.